The following privacy policy applies to the use of our online offering www.hitzerot.com.
We attach great importance to data protection. The collection and processing of your personal data takes place in accordance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR).
1. Controller
The controller for the collection, processing, and use of your personal data within the meaning of Art. 4 No. 7 GDPR is Sascha Blasche, Beusselstraße 50, 10553 Berlin.
If you wish to object to the collection, processing, or use of your data by us in accordance with these data protection provisions overall or for individual measures, you can address your objection to the controller. You can save and print this privacy policy at any time.
2. General purposes of processing
We use personal data to fulfill our contractual obligations and to optimize the website to make it more user-friendly, effective, and secure.
3. Types of data we use and why
3.1 Hosting
The hosting services we use provide the following services: infrastructure and platform services, computing capacity, storage space and database services, security services, and technical maintenance services that we use for the purpose of operating the website. In this process, we or our hosting provider process inventory data, contact data, content data, contract data, usage data, meta- and communication data of customers, interested parties, and visitors to this website based on our legitimate interests in an efficient and secure provision of our website pursuant to Art. 6 (1) S. 1 f) GDPR in conjunction with Art. 28 GDPR.
3.2 Access Data
We, the website operator or page provider, collect data based on our legitimate interest (see Art. 6 (1) lit. f GDPR) on access to the website and store these as “server log files” on the server of the website. The following data is logged:
– Visited website
– Time of access
– Amount of data sent in bytes
– Source/reference from which you accessed the page
– Used browser
– Operating system used
– IP address used
The server log files are stored for a maximum of 7 days and then deleted. The storage of data is done for security reasons, e.g., to clarify cases of misuse. If data must be retained for evidentiary purposes, it is exempt from deletion until the incident is finally clarified.
3.3 Cookies
We use so-called session cookies to optimize our website. A session cookie is a small text file that is sent by the respective servers when you visit a website and is stored on your hard drive. This file itself contains a so-called session ID, with which different requests from your browser can be assigned to the common session. This allows your computer to be recognized when you return to our website. These cookies are deleted after you close your browser. They serve, for example, to enable you to use the shopping cart function across several pages.
We also use persistent cookies to a limited extent (also small text files that are stored on your end device), which remain on your end device and enable us to recognize your browser on your next visit. These cookies are stored on your hard drive and delete themselves after the specified time. Their lifespan is 1 month to 10 years. This allows us to present our offer in a more user-friendly, effective, and secure manner and, for example, to display information on the page that is specifically tailored to your interests.
Our legitimate interest in using cookies pursuant to Art. 6 (1) S. 1 f) GDPR is to make our website more user-friendly, effective, and secure.
The cookies store, for example, the following data and information:
– Log-in information
– Language settings
– Entered search terms
– Information about the number of visits to our website and the use of individual functions of our website.
You can set your browser so that you are informed in advance about the setting of cookies and can decide in individual cases whether you want to accept cookies for certain cases or generally exclude them, or that cookies are completely prevented. This may limit the functionality of the website.
3.4 Data to fulfill our contractual obligations
We process personal data that we need to fulfill our contractual obligations, such as name, address, email address, ordered products, invoice, and payment data. The collection of this data is necessary for the conclusion of the contract. The deletion of the data takes place after the expiry of the warranty periods and legal retention periods. Data associated with a user account (see below) remains in any case for the duration of the management of this account.
The legal basis for the processing of this data is Art. 6 (1) S. 1 b) GDPR, as this data is required so that we can fulfill our contractual obligations to you.
3.5 Newsletter
To sign up for the newsletter, only the email address is required. The newsletter registration is logged. After registration, you will receive a message to the email address provided, asking you to confirm the registration (“Double Opt-in”). This is necessary to prevent third parties from registering with your email address.
You can revoke your consent to receive the newsletter and unsubscribe at any time. We store the registration data for as long as it is needed to send the newsletter. We store the logging of the registration and the email address for as long as there is an interest in proving the originally given consent, usually the limitation periods for civil law claims, i.e., a maximum of three years.
The legal basis for sending the newsletter is your consent pursuant to Art. 6 (1) S. 1 a) in conjunction with Art. 7 GDPR in conjunction with § 7 (2) No. 3 UWG. The legal basis for logging in is our legitimate interest in proving that the dispatch was carried out with your consent.
You can cancel the registration at any time without incurring other than the transmission costs according to the basic tariffs. A message in text form to the contact details given under point 1 (e.g. email, letter) is sufficient for this. Of course, you will also find an unsubscribe link in every newsletter.
3.6 Email contact
When you contact us (e.g. via contact form or email), we process your information to handle the inquiry and in case follow-up questions arise. If data processing is carried out to carry out pre-contractual measures that take place at your request or, if you are already our customer, to carry out the contract, the legal basis for this data processing is Art. 6 (1) S. 1 b) GDPR.
We only process further personal data if you consent (Art. 6 (1) S. 1 a) GDPR) or if we have a legitimate interest in processing your data (Art. 6 (1) S. 1 f) GDPR). A legitimate interest is, for example, responding to your email.
4. Storage duration
Unless specifically stated, we store personal data only for as long as is necessary to fulfill the purposes pursued. In some cases, the legislator provides for the retention of personal data, e.g. in tax or commercial law. In these cases, the data will be kept by us exclusively for these legal purposes but will not be processed otherwise and will be deleted after the statutory retention period has expired.
5. Your rights as the data subject
Under the applicable laws, you have various rights regarding your personal data. If you would like to exercise these rights, please send your request by email or by post with clear identification of your person to the address mentioned in point 1. Below you will find an overview of your rights.
5.1 Right to confirmation and information
You have the right to receive clear information about the processing of your personal data.
In detail:
You have the right to obtain confirmation from us at any time as to whether personal data concerning you is being processed. If this is the case, you have the right to request from us free access to the personal data stored about you, together with a copy of this data. Furthermore, you have the right to the following information:
1. The purposes of processing;
2. The categories of personal data processed;
3. The recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations;
4. If possible, the planned duration for which the personal data will be stored, or, if this is not possible, the criteria for determining this duration;
5. The existence of a right to correct or delete personal data concerning you or to limit the processing by the data controller or a right of objection against this processing;
6. The existence of a right of appeal to a supervisory authority;
7. If the personal data are not collected from you, all available information about the origin of the data;
8. The existence of automated decision-making, including profiling in accordance with Art. 22 para. 1 and 4 GDPR and, at least in these cases, meaningful information about the logic involved, as well as the scope and intended effects of such processing for you.
If personal data is transferred to a third country or to an international organization, you have the right to be informed about the appropriate guarantees according to Art. 46 GDPR in connection with the transfer.
5.2 Right to correction
You have the right to request us to correct and, if necessary, complete any personal data concerning you.
In detail:
You have the right to demand that we correct without delay any incorrect personal data concerning you. Taking into account the purposes of processing, you have the right to request the completion of incomplete personal data – also by means of a supplementary declaration.
5.3 Right to deletion (“Right to be forgotten”)
In certain cases, we are obliged to delete personal data concerning you.
In detail:
Pursuant to Art. 17 para. 1 GDPR, you have the right to demand that personal data concerning you be deleted immediately, and we are obliged to delete personal data immediately if one of the following reasons applies:
1. The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
2. You revoke your consent on which the processing pursuant to Art. 6 para. 1 sentence 1 a) GDPR or Art. 9 para. 2 a) GDPR is based, and there is no other legal basis for the processing.
3. You object to the processing pursuant to Art. 21 para. 1 GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 para. 2 GDPR.
4. The personal data have been processed unlawfully.
5. The deletion of personal data is necessary to fulfill a legal obligation under Union law or the law of the Member States to which we are subject.
6. The personal data have been collected in relation to information society services offered pursuant to Art. 8 para. 1 GDPR.
If we have made personal data public and are obliged, pursuant to Art. 17 para. 1 GDPR, to delete it, we take appropriate measures, including technical measures, taking into account the available technology and the implementation costs, to inform data controllers processing the personal data that you have requested deletion of all links to this personal data or of copies or replications of this personal data.
5.4 Right to restriction of processing
In certain cases, you have the right to request us to restrict the processing of your personal data.
In detail:
You have the right to request us to restrict the processing if one of the following conditions is met:
1. You dispute the accuracy of the personal data for a period that enables us to verify the accuracy of the personal data.
2. The processing is unlawful, and you oppose the deletion of the personal data and instead request the restriction of the use of the personal data.
3. We no longer need the personal data for the purposes of processing, but you need them to assert, exercise, or defend legal claims, or
4. You have objected to the processing pursuant to Art. 21 para. 1 GDPR, as long as it is not yet certain whether the legitimate grounds of our company outweigh yours.
5.5 Right to data portability
You have the right to receive the personal data concerning you in a structured, common, and machine-readable format or to request the transfer to another responsible party.
In detail:
You have the right to receive the personal data concerning you, which you have provided to us,
in a structured, common, and machine-readable format, and you have the right to transfer this data to another responsible party without hindrance from us, provided that
1. the processing is based on consent pursuant to Art. 6 para. 1 sentence 1 a) GDPR or Art. 9 para. 2 a) GDPR or on a contract pursuant to Art. 6 para. 1 sentence 1 b) GDPR and
2. the processing is carried out using automated procedures.
When exercising your right to data portability pursuant to paragraph 1, you have the right to have the personal data transmitted directly from us to another responsible party, insofar as this is technically feasible.
5.6 Right to object
You have the right to object to lawful processing of your personal data by us if this is justified by your particular situation and our interests in processing do not outweigh.
In detail:
You have the right, for reasons arising from your particular situation, to object at any time to the processing of personal data concerning you that is carried out on the basis of Art. 6 para. 1 sentence 1 e) or f) GDPR; this also applies to profiling based on these provisions. We will no longer process the personal data unless we can prove compelling reasons for processing that outweigh your interests, rights, and freedoms, or the processing serves to assert, exercise, or defend legal claims.
If personal data is processed by us to operate direct advertising, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is connected with such direct advertising.
For reasons arising from your particular situation, you have the right to object to the processing of personal data concerning you for scientific or historical research purposes or for statistical purposes pursuant to Art. 89 para. 1 GDPR unless the processing is necessary to fulfill a task in the public interest.
5.7 Automated decisions, including profiling
You have the right not to be subject to a decision based solely on automated processing – including profiling – that has legal effect on you or similarly significantly affects you. Automated decision-making based on the personal data collected does not take place.
5.8 Right to revoke a data protection consent
You have the right to revoke your consent to the processing of personal data at any time.
5.9 Right to complain to a supervisory authority
You have the right to complain to a supervisory authority, in particular in the Member State of your place of residence, your place of work, or the place of the alleged violation, if you believe that the processing of personal data concerning you is unlawful.
6. Data security
We make every effort to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities. Your personal data will be transmitted securely by us. This applies to your orders and also to the customer login. We use the coding system SSL (Secure Socket Layer), but we would like to point out that data transmission over the Internet (e.g., when communicating by email) can have security gaps. A complete protection of the data against access by third parties is not possible.
To secure your data, we maintain technical and organizational security measures in accordance with Art. 32 GDPR, which we constantly adapt to the state of the art. We also do not guarantee that our offer will be available at certain times; disturbances, interruptions, or failures cannot be excluded. The servers we use are regularly and carefully backed up.
7. Disclosure of data to third parties, no data transfer to non-EU countries
Basically, we only use your personal data within our company. If and to the extent that we involve third parties in the performance of contracts (e.g., logistics service providers), they will only receive personal data to the extent necessary for the corresponding service.
Data transfer to places or persons outside the EU does not take place and is not planned.